FAQs

We welcome pets at our properties – housetrained of course. We are currently set up to host dogs, but as a result of some bad experiences are currently not allowing cats. Please see the individual property for house rules and fees. Please contact us for your specific case and we’ll consider it. If you are traveling with a service animal, the Americans with Disabilities Act (ADA) does allow you to bring a Service Animal without paying additional fees, and the ADA is also clear that an Emotional Support Animal (ESA) is not covered. (I know because I have an ESA and so am quite familiar with the ADA provisions!)

No, we do not offer occupation-based or service-based discounts. As a Combat Disabled Veteran I’m aware that is a thing. But it is difficult or unlawful to verify someone’s status, so to protect ourselves from fraud, we don’t bother. We also do not offer special occupation-based discounts in fairness to everyone, because you are all doing something great.

We do offer a 10% discount on the nightly rate to returning guests. If you have stayed with us before, please contact us first before booking so we can ensure you get your discount.

We have a strict no-smoking/no-vaping policy that prohibits smoking or vaping inside or within 10 feet of any entrance. Evidence of violations, which can include physical items or odors or other non-tangible proof, are subject to immediate eviction, penalties up to $500 per violation plus damages, and a negative review on the website used to book the reservation.

Our House Rules prohibit rearranging. Why? Because when past guests have done so, they have damaged furniture, scratched floors, and dinged or scuffed walls. Please respect our space and our property. If you do move something, put it back as you found it. If we find any damages that result from moving furniture or property, we will charge for those.

Our standard check-in is 4:00pm, and standard check-out is 11:00am. We chose these times because they’re pretty standard, and we’ve found that 3-4 hours is about what it takes to clean the property to our standards. To provide every guest with the same level of cleanliness and sanitary conditions, we just need time to do it.

We do offer early/late options when requested and depending on the day. For example, if no one stayed the night before your arrival, an early check-in is easy to accommodate. On the other hand if a guest arriving the same day of your departure has already arranged for an early check-in, we probably can’t let you leave late as we’ve already scheduled the cleaners to arrive by 11:15 in order to complete the job on time.

We’ve purchased the best available WiFi for our service area, which will get you (300MBps in Erie, 50MBps in Crestone). We and our guests have found the speeds more than adequate for video conferencing as well as streaming, etc.

But outages do happen. If you are experiencing poor connectivity or an outage, please contact us immediately. For the Erie Cottage, we are able to reboot the devices remotely, which should get you going again – if there’s not an outage for the area. For Crestone, the manual reboot instructions are available in the Guest Book and posted in the kitchen. Please be prepared to call Ciello directly: they will not troubleshoot for someone not at the property, as they need the individual calling to connect to WiFi and help them run tests.

Crestone: there is parking for 3-4 vehicles at the property. If you have a trailer, we recommend backing in as the road at the end of the driveway is narrow and difficult to back into. If you have a longer vehicle, you can pull into the right-most parking area and pull up to the woodpile.

Erie: we have an 80-foot driveway as well as a gravel turnaround/parking area. The turnaround is to help you pull out onto W 26th instead of backing out into the street, as it can be busy. The total driveway length is over 150 feet, and can accommodate 3 trucks and boat trailers easily.