Eira Vacation Rentals

Privacy Statement

Eira Holdings, LLC (“we” or “us”) values you as our customer and recognizes that privacy is important to you. This Privacy Statement explains how we collect, use, and disclose personal information when you use our platform and associated services, your rights in determining what we do with the information that we collect or hold about you and tells you how to contact us.

 

Privacy Statement Summary

This is a summary of our Privacy Statement. To review our Privacy Statement in full, please click here, or scroll down.

 

When you request a booking on our platform, your request is processed by a third party Property Management Service owned and operated by Hospitable.co. Any and all personal information you submit as part of a booking is collected, protected, and retained by them on their server in accordance with their privacy policy. We do not collect or retain any personal information associated with any bookings submitted via the Hospitable.co widgets embedded on our site. If you contact us, you are consenting to give us your personal information. Any personal information you share will be retained for as long as is necessary, and discarded following all applicable protocols and laws.

 

 

Privacy Statement

 

Lawful bases for processing:

 

 

In the tables below, you will find the lawful basis we rely on to collect and use your personal information.

In summary, we will collect personal information from you only when one of the following lawful bases applies:

 

Consent: this means that we will process your personal information where you have given your consent to do so (e.g., sending you marketing communications where consent is required).

 

Legal obligation: this means that we will process your personal information where we have a legal obligation to collect personal information from you such as where it is necessary to use your transaction history to complete our financial and tax obligations under the law.

 

Performance of a contract: this means that we will process your personal information where the personal information is necessary to perform a contract with you (e.g., manage your booking, process payments, or create an account at your request), If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

 

Legitimate interest: this means that we will process your personal information where the processing is in our legitimate interests and not overridden by your rights (as explained below), Certain countries and regions allow us to process personal information on the basis of legitimate interests. If we collect and use your personal information in reliance on our legitimate interests (or the legitimate interests of any third-party), this interest will typically be to operate or improve our platform and communicate with you as necessary to provide our services to you, for security verification purposes when you contact us, to respond to your queries, undertaking marketing, or for the purposes of potentially detecting or preventing illegal activities. While the concept of legitimate interest only exists in certain countries and regions, we balance our usage of your personal information against your rights globally.

 

Categories of Personal Information We Collect and Use

 

We collect personal information for the following purposes:

 

Platform Usage and Booking Purposes – including to:

  • Enable your booking, verify your identity, and for travel insurance purposes.
  • Book the requested travel or enable vacation property booking.
  • Provide services related to the booking and/or account.
  • Enable and facilitate acceptance and processing of payments, coupons, and other transactions.
  • Administer loyalty and rewards programs.
  • Collect and enable booking-related reviews.

 

Communications and Customer Service Purposes – including to:

 

  • Respond to your questions, requests for information, and process information choices.
  • Contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information like travel booking confirmations and updates, emergency notifications, or for other purposes as described in this Privacy Statement.

 

Marketing Purposes – including to:

 

  • Contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) for marketing purposes.
  • Analyze information such as browsing and/or purchase history and use the result to optimize advertising and marketing in accordance with your interests and preferences.
  • Measure and analyze the effectiveness of our marketing and promotions.

 

Market Research, Analytics, and Training Purposes to improve our Services – including to:

 

  • Conduct surveys, market research, and data analytics.
  • Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services.
  • Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as described in this Privacy Statement.
  • Create aggregated or otherwise anonymized or deidentified data, which we may use and disclose without restriction where permissible.

 

Security and Compliance Purposes – including to:

 

  • Promote security, verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks.
  • Comply with applicable laws, protect our and our users’ rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process.
  • Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence laws and requirements.
 

Your Rights and Choices

 

You have certain rights and choices with respect to your personal information, as described below:

  • For our mobile apps, you can view and manage notifications and preferences in the settings menus of the app and of your operating system.
  • If we are processing your personal information on the basis of consent, you may withdraw that consent at any time by contacting us. Withdrawing your consent will not affect the lawfulness of any processing that occurred before you withdrew consent and it will not affect our processing of your personal information that is conducted in reliance on a legal basis other than consent.

Certain countries and regions provide their residents with additional rights relating to personal information. These additional rights vary by country and region and may include the ability to:

  • Request a copy of your personal information
  • Request information about the purpose of the processing activities
  • Delete your personal information
  • Object to our use or disclosure of your personal information
  • Restrict the processing of your personal information
  • Opt-out of the sale of your personal information
  • Port your personal information
  • Request information about the logic involved in our automated decision-making , the result of such decisions,
  • Object to the use of fully automated decision making, including profiling, with significant legal effect, and request a manual decision-making process instead,
  • Contest a decision based solely on automated processing.

 

For questions about privacy, your rights and choices, and in order for you, or (where applicable) your authorized agent to make a request to amend or update your personal information, or to inquire about deletion of your information, please contact us here.

 

In addition to the above rights, you may have the right to complain to a data protection authority about our collection and use of your personal information. However, we encourage you to contact us first so we can do our best to resolve your concern. You may submit your request to us using the information in the Contact Us section.

 

We respond to all requests we receive from individuals wanting to exercise their personal data protection rights in accordance with applicable data protection laws. Should you have the right to appeal a decision to not take action on a request under applicable law, instructions on how to make that appeal will be included in our response to you.

 

International Data Transfer

 

The personal information we process may be accessed from, processed or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country. Such cross-border transfer of your personal information is necessary for us to service your transaction with us, and for the purposes outlined in this Privacy Statement.

 

We have taken appropriate steps and put safeguards in place to help ensure that any access, processing and/or transfer of your personal information remains protected in accordance with this Privacy Statement and in compliance with applicable data protection law. Such measures provide your personal information with a standard of protection that is at least comparable to that under the equivalent local law in your country, no matter where your data is accessed from, processed and/or transferred to. We will comply with obligations regarding personal information cross-border transfer in accordance with application data protection laws, regulations, and conditions set by the competent authorities. This may include fulfilling obligations such as security assessments and/or certifications and signing agreements with overseas recipients in accordance with the standard contract established by the competent authorities.

 

Security

 

We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organizational measures to protect the personal information that we collect and process.

 

Minors

 

Our website and mobile application are not directed at minors (as defined in applicable data protection laws) and we cannot distinguish the age of persons who access and use these. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us (see “Contact Us” section below). If we become aware that personal information has been collected from a minor without parental or guardian consent, we will terminate the minor’s account, where that minor has an account with us.

The limited circumstances we might need to collect the personal information of minors include: as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances (such as features addressed to families). When processing personal information of minors, we strictly adhere to the principles of legality, necessity, clear purpose, openness, transparency, and security, and we take strict measures to protect such data.

 

Record Retention

 

We will retain your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfill the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by law. We will deidentify, aggregate, or otherwise anonymize your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.

When we delete your personal information, we use industry standard methods to ensure that any recovery or retrieval of your information is impossible. We may keep residual copies of your personal information in backup systems to protect our systems from malicious loss. This personal information is inaccessible unless restored, and all unnecessary personal information will be deleted upon restoration.

 

Contact Us

 

If you have any questions or concerns about our use of your personal information, or wish to inquire about our personal information handling practices, and exercise your rights to access, correct or inquire about deletion of personal information, please contact us via the Privacy Section here.

 

Updates to Statement

 

We may update this Statement in response to changing laws or technical or business developments. If we propose to make any material changes, we will notify you by means of a notice on this page. You can see when this Privacy Statement was last updated by checking the “last updated” date displayed at the top of this Statement.